Complaints Procedure

Fort Advice Bureau Limited

We aim to provide a high standard of service at all times. If something has gone wrong, we want to know so we can put it right.

How to make a complaint

Please contact us by email at complaints@fort-ab.co.uk, write to us at Fort Advice Bureau Limited, Saxon House, 27 Duke Street, Chelmsford, Essex CM1 1HT, or call 01245 203 495. We will do everything we can to resolve your complaint quickly and fairly.

What happens next

We will acknowledge your complaint promptly and keep you updated while we look into it. We aim to resolve complaints as quickly as possible and will send you our final response within eight weeks of receiving your complaint.

If you are still not satisfied

If we cannot resolve your complaint to your satisfaction, or if eight weeks have passed, you may be able to refer it to the Financial Ombudsman Service. The Ombudsman is a free, independent service for settling disputes between consumers and financial businesses.

Financial Ombudsman Service, Exchange Tower, London E14 9SR. Telephone 0800 023 4567. Website www.financial-ombudsman.org.uk. You would normally need to refer your complaint to the Ombudsman within six months of our final response.

Who we are

Fort Bridging is a trading style of Fort Advice Bureau Limited, registered in England and Wales (company number 13711964). Fort Advice Bureau Limited is authorised and regulated by the Financial Conduct Authority for mortgage and protection business, FRN 972730.