Privacy Policy

Privacy Notice

Fort Advice Bureau Limited

Fort Bridging is a trading style of Fort Advice Bureau Limited. This is the Fort Advice Bureau privacy notice.

Our contact details

Name: Fort Advice Bureau Ltd
Address: Saxon House, 27 Duke Street, Chelmsford, Essex CM1 1HT
Phone: 01245 203 495
Email: fab@fort-ab.co.uk

The type of personal information we collect

We currently collect and process the following information:

  • Personal identifiers, contacts and characteristics (for example, name and contact details)
  • Financial information (for the purpose of combating fraud and money laundering)
  • Health and medical information (for the purpose of providing insurance advice)
  • Property information (for the purpose of mortgage underwriting)
  • See our cookie policy for details of information collected by our website

How we get the personal information and why we have it

Most of the personal information we process is provided to us directly by you for one of the following reasons:

  • Mortgage advice, assessment, qualification and underwriting
  • Insurance advice, assessment, qualification and underwriting

This information is collected on a contractual basis to assist us with providing you with a mortgage and protection advice service.

We also receive personal information indirectly, from the following sources in the following scenarios:

  • Lenders will provide us with necessary information to assist in providing advice, the establishment of a lending product or the ongoing servicing of our customers
  • Insurers will provide us with necessary information to assist in providing advice, the establishment of an insurance product or the ongoing servicing of our customers

We use the information that you have given us in order to provide you with mortgage and/or insurance advice.

Who we may share it with

We may share this information with:

  • Lenders (the specific lenders approached will be disclosed to you during the advice process)
  • Insurance companies (the specific insurers approached will be disclosed to you during the advice process)
  • The Financial Conduct Authority (regulatory purposes)
  • The Information Commissioner’s Office (law enforcement)
  • The National Crime Agency (law enforcement)
  • Other law enforcement bodies (law enforcement)
  • Customer relationship management and product sourcing systems (day-to-day processing of your data)

Our lawful basis

Under the General Data Protection Regulation (GDPR), the lawful bases we rely on for processing this information are:

  • We have a contractual obligation
  • We have a legal obligation
  • We have a legitimate interest

How we store your personal information

Your information is securely stored in electronic format using our customer relationship management system, The Key. We also make use of market-leading product sourcing technology provided by Mortgage Brain, Trigold, iPipeline and AIR sourcing.

We keep the above personal information for as long as is necessary to fulfil our regulatory and legal responsibilities. This means we will retain your information for as long as you are legally able to file a complaint, or as long as we have a legal obligation to do so under anti-money-laundering legislation. We will then dispose of your information by permanently deleting it from our files.

Your data protection rights

Under data protection law, you have certain rights, including:

  • Your right of access. You have the right to ask us for copies of your personal information.
  • Your right to rectification. You have the right to ask us to rectify personal information you think is inaccurate, and to complete information you think is incomplete.
  • Your right to erasure. You have the right to ask us to erase your personal information in certain circumstances.
  • Your right to restriction of processing. You have the right to ask us to restrict the processing of your personal information in certain circumstances.
  • Your right to object to processing. You have the right to object to the processing of your personal information in certain circumstances.
  • Your right to data portability. You have the right to ask that we transfer the personal information you gave us to another organisation, or to you, in certain circumstances.

You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you. Please contact us at fab@fort-ab.co.uk if you wish to make a request.

How to complain

If you have any concerns about our use of your personal information, you can make a complaint to us at complaints@fort-ab.co.uk.

You can also complain to the Information Commissioner’s Office (ICO) if you are unhappy with how we have used your data.

The ICO’s address:
Information Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow, Cheshire SK9 5AF
Helpline: 0303 123 1113
Website: www.ico.org.uk
Fort Advice Bureau Limited ICO Number: ZB524881